LifeSpan Privacy Policy

Privacy Policy

LifeSpan, the maker of LifeSpan products, is committed to ensuring your privacy and protecting your identity. This privacy policy describes how we handle the personal information you provide on this website and through the LifeSpan Fit app.

Personal Information and Health Data Collection

LifeSpan collects personal information through website orders and registration forms, communications initiated by customers, and the use of the LifeSpan Fit App.

The information we may collect includes:

• Personal information, such as your name, mailing address, email, and contact details.
• Account information, such as your login credentials and profile details.
• Order and transaction information related to your purchases.
• Device and technical information, such as device type, operating system, and App usage information.
• Health Data, such as, activity levels, fitness goals, heart rate, step counts, calories burned, and other fitness metrics, generated through your use of LifeSpan products and the App.

We also provide syncing options with third-party platforms like Apple Health, Google Health Connect, and Strava upon your consent. Users can review, modify, or revoke these permissions through their device settings.

Health information accessed through third-party platforms are processed locally on your device and through LifeSpan's servers. Any server-side storage, processing, and retention of such information is subject to the Data Retention section of this policy.

Use and Sharing of Information

LifeSpan keeps all customer information confidential and does not sell or exchange customer information with other companies. We share data only with reputable vendors who assist us in hosting, data storage, analytics, customer support, payment processing, and order fulfillment. These vendors are restricted from using the information for any purpose other than to help us provide products and services.

Information may also be disclosed when required by law or when reasonably necessary to protect our legal rights, customers, or services.

Health Data is shared with third-party platforms only with explicit user consent and is not used for other purposes.

Data Security

Your privacy and security are very important to us. All data is stored on an access-controlled, encrypted server. Personal information, including Health Data, is used solely to support your order, ensure satisfaction with your purchase, and provide you with the best products and information to live a healthy life.

Data Retention

LifeSpan shall retain account-related information and health data to fulfill the purposes described in this Privacy Policy, and meet applicable legal and regulatory obligations.

Personal information associated with a user's account, including name, email address, contact details, profile information, and login credentials, is retained for as long as the account remains active.

Certain information, including order history, payment and transaction records, invoices, warranty claims, customer service correspondence, and other business records, may be retained after account deletion when necessary to comply with applicable laws, accounting requirements, warranty obligations, dispute resolution, fraud prevention, or the establishment and defense of legal claims.

Such records will be retained only for a maximum of 10 years or as required by applicable laws and legitimate purpose. Where possible, personal identifiers will be removed or anonymized when they are no longer necessary.

Account Deletion

Upon an account deletion request submitted to support@lifespanfitness.com or made through the LifeSpan Fit App, the associated personal information will be permanently deleted from LifeSpan’s active production systems within 30 days, except for information that must be retained for legitimate legal, regulatory, security, or business purposes as stated in this policy.

User may delete account information at any time through the LifeSpan Fit App and shall be subject to a 30-day deletion period. This includes historical workout records and other fitness information linked to the user's account.

Deleting your LifeSpan account does not automatically delete information held independently by third-party platforms, such as Apple Health, Google Health Connect, or Strava. Users are advised to manage or delete such information through the respective platform's settings.

User Rights and Data Management

You have full control over your Health Data through our app settings. You can manage or delete specific data entries or erase all data stored within the app.

Communication and Marketing

Occasionally, LifeSpan may contact you about new features or products which may interest you. We may also request your consent to use certain information for marketing or promotional purposes.

You may opt out of marketing communications at any time using the unsubscribe instructions provided in the communication or by contacting us.

Where required by applicable law, we will obtain your consent before sending marketing communications or using personal information for promotional purposes.

Third-Party Links

This website contains links for your convenience to other websites. These third-party websites operate independently, and LifeSpan does not control or assume responsibility for their privacy practices.

For questions about this policy or your personal information, please contact us at support@lifespanfitness.com.